Optimize productivity and reduce overhead with a customized IT support service plan
Our maintenance and business continuity support services ensure the uninterrupted operation of your business, while reducing the overall cost of IT user and systems support.
High-performance IT systems – Our IT support services have excellent outcomes for your enterprise IT systems. We implement ITIL-aligned standards and best practices, we make IT operations proactive instead of reactive and we improve system performance with regular maintenance and performance tuning services.
Cost savings – History shows that the surest way to reduce IT support costs is to implement remotely delivered IT support services. Dinoct meets this need with a variety of IT support services.
Increased quality of IT service delivery – 24x7x365 support services increase the availability and reliability of IT service. The result is greater business productivity and greater customer satisfaction.
Dinoct can maintain servers and workstations remotely, in most cases eliminating the need for on-premise IT maintenance services. Our server and workstation maintenance services provide the following benefits:
Cost savings compared with maintaining on-premise enterprise servers and workstations
Reduced response times for IT systems problem resolution, leading to more efficient IT operations
Rapid delivery of IT maintenance services to keep IT systems running at optimal levels
IT Service Desk
Many organizations are deluged with IT user support requests. Healthcare and financial organizations, in particular, require reliable IT user support services 24x7x365. Dinoct is a trusted IT Service Desk provider that meets your enterprise IT user support needs head on. Our IT Service Desk provides the following benefits to your enterprise:
Single point of contact for customers, internal users and management
24x7x365 user access to mission-critical applications and systems
Elimination of costly on-premise or on-call IT support personnel
Cost savings compared with service management or incident tracking software
Ensuring timely restoration of IT systems, minimizing customer impact and supporting contractual service level thresholds
Logs & Storage Management
Monitoring system logs and storage capacity is a key component of IT service delivery. Dinoct’s IT support engineers are well equipped to analyze the events, incidents and alerts surrounding the operational status of various IT system components. Our 24x7x365 monitoring provides the following benefits:
Early detection of potential security threats and system fault conditions
Ensuring the proper thresholds for storage capacity, eliminating the risk of data loss
Automated backup of IT systems data to ensure quick recovery from catastrophic system failures
Disaster Recovery Management
Many organizations put off the implementation of a disaster recovery management plan, a critical component of IT support. Without it, a catastrophic event can leave your business staggering. Dinoct’s Disaster Recovery Management service delivers the policies and plans that will enable successful recovery from catastrophic system failures. Our experts eliminate the knowledge and time hurdles that make disaster recovery planning and management a challenge for many organizations today. Our Disaster Recovery Management services provide the following benefits:
Delegation of disaster recovery planning to a team of experts
Elimination of the need for internally supported IT disaster recovery policy and process development
Safety net for business continuity in the event of catastrophic IT system outages
