Case Study – mProve Health

Manage & improve reliability & compliance for the clinical research study server platform

Profile

mProve Health, a Bracket Company is a leading provider of mobile technologies for life science companies, helping them connect better with patients. They provide industry-grade, regulatory compliant mobile solutions for patient recruitment, patient engagement, and electronic clinical outcome assessment (eCOA). mProve’s applications are used by 18 of the top 20 pharmaceutical companies, 15,000 clinical research sites in over 60 countries, and they are translated in over 50 languages to support patients across the globe.

Challenge

The colocated datacenter was managed by mProve’s internal engineering team. The demand for product feature enhancements and business growth required engineering team to focus on product development and less time in platform Operations & Maintenance (O&M). The increase in server footprint, traffic and compliance activities required dedicated resources for effective management and operation of the server infrastructure. Some of the key challenges were:

Maintain uptime & service SLA

24/7 monitoring to detect & resolve incidents

VM management (XEN)

Manage backup/storage

Maintain inventory

Support compliance audit requirements

DR readiness tests

Operations reporting

OS/Software upgrade and patch management

Datacenter maintenance coordination

Solution

Dinoct provided a customized Remote Infrastructure Managed Services to meet mProve’s challenges with 4 primary focus:

Monitoring – 24/7 monitor, alert & notify health, security and performance

Security – intrusion detection, log analytics

Compliance governance – maintain inventory, vulnerability scans, DR tests, access control, backup management

Automation & runbook – standard operating procedures (SOP), automate deployments, provisioning

Benefits

Improved & stabilized 99.95% uptime

Maintain up-to-date server inventory

Meet audit requirements and maintain the security of the platform

Streamlined 24/7 monitoring, alert and notification

SLA based managed services

Improved security posture by periodic assessment, vulnerability scans, log analytics

Implemented security management services include incident/vulnerability detection, mitigation, risk assessments, compliance governance

Automated provisioning, deployments, backup and toolsets

Implemented HA cluster for web and app tiers (improve uptime)

Testimonials

As a mobile clinical research platform, service availability and data security are paramount to our business. To address growing customer demands and product development, we had to relieve our engineers from the server and colo-datacenter maintenance activities. The key decision points in selecting Dinoct are – the ability to pick and choose services for our core needs and package into a monthly delivery model; 24/7 service desk to attend incidents and tech support requests; experience managing regulatory compliant needs of life sciences, pharma & healthcare systems.

Khandker Hassan
Director of Engineering & Operations
mProve Health

 

Over the past two years, Dinoct helped mProve meet technical requirements for two annual security audits, recommended and implemented high-availability clusters for the app, coordinated major colo-datacenter maintenance initiative.”

Khandker Hassan
Director of Engineering & Operations
mProve Health

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